Image Discrepancy

The Image Discrepancy is a process which allows you to report missing images or retrieved images that are miss-indexed, missing page, or poor quality. This will improve error and discrepancy image handling and will allow the issue to be resolved in a timely manner.

Note: Currently this feature is only available if Data Tree is the image provider.

From the Image Panel, right click on the image with the discrepancy. Select Image Discrepancy for the menu. The Image Discrepancy Form will display.

The following figure displays the Image Discrepancy form:

Image Discrepancy Fields

Complete the fields that are not populated with default information.

Field Names	Field Description
Account Number	The Data Tree Account Number. Default value entered from security settings.
State	The State from which the image was requested. Default value entered from submitted parameters.
County	The County from which the image was requested. Default value entered from submitted parameters.
Doc Type	The document reference. Default value entered from submitted parameters. Example: CER DEA
Description	The Instrument Number. Default value entered from submitted parameters. Example: 1800.1 No
Status	The Data Tree Response. Either "Not Online"= Not Available or "On Line"= Available If the Status is "NOT ONLINE" you can submit a request for the missing document through this report.
Copy of document not required	Checkbox - Default is Unchecked (will not receive a copy) If you wish to receive a copy of the Discrepancy Image, check this box.
Discrepancy Type	Select a Discrepancy Type from the drop down options menu. Note: This option is only available when the STATUS is "ONLINE". Menu options: Miss-Indexed, Missing Page(s), and Poor Quality. This is a Required Field.
Company Name	Name of Company Reporting Image Discrepancy.
Contact Name	Name of the person to contact in regards to the Image Discrepancy.
Phone Number / Ext	Main Contact's phone number (format: xxx-xxx-xxxx ) Main Contact Telephone Extension number (if applicable).
Fax Number	Fax number where image should be sent. This Field is required, if "Fax" radio button is selected as the primary source of contact.
Email Address	Email address where image should be sent. This Field is required if "Email" option is selected as the primary source of contact.
Contact Via: Email or Fax	Selecting one of these options will confirm the method the contact person would like the discrepancy image to be sent.
Comment Text	Empty area which customer contact would describe the image problem in more detail and any other information regarding the image discrepancy.

Click Submit to send the Image Discrepancy form to be processed.
Click Cancel to cancel the Image Discrepancy form.
Click Print to print the Image Discrepancy and send it by fax.

A successful image discrepancy submission will display the following below the comments box:

Also See:

Image Panel