If your Interactive Search encounters an error, an Error Page shall replace the search screen automatically. For Batch Searches, if an error is encountered during the processing of the request, the only indication that is received is the display of the red Error in the History Panel.
NOTE: If an error occurs during a batch printing operation, the error page will be printed in place of the report. This functionality is consistent with the current batch imaging functionality.
a. Click Help on the main toolbar and select Submit Log.
b. Write down the steps you performed to get the error; record your Station ID.
c. Call your Data Trace Customer Service Representative (CSR) and report the problem.
While a search is being completed and there are no errors in the data, an entry in black type is displayed as shown below.
Note: Parentheses indicates that the search is still being completed.
When the search is completed it will be displayed in blue type with a yellow highlight as shown below.
If the search does not complete, an error is displayed in the History Panel as shown below.
Note: If a multi search is made and both of the services belong to same Type e.g., TITLE or TAX, and if any part of the search fails, there will be only one Error generated in the History Panel.
When a search request is performed and no data is retrieved, no entry is made in the History Panel.
If the services belong to different Type, e.g. one tax and one title search, and one of the searches failed, then separate links will be generated in the history panel as shown below. One for a successful result and another for an error. The successful result link will be in blue type and the failed search link will be in red type.
